The TripAdvisor Travellers’ Choice Awards are based upon each business’ previous year’s reviews. These awards recognize top companies dedicated to delivering service excellence. Within the categories of Day Trips and Experiences, Landsea Tours shined on the global stage. Landsea received awards for two tours:
#1 Day Trip in the World
#9 Best Experience in the World
#2 Best Experience in Canada
#6 Best Experience in Canada
The TripAdvisor Certificate of Excellence began in 2010 and honours hospitality businesses that continuously deliver amazing experiences. Through feedback left by their customers, these establishments are recognized for their superior customer service.
This award is sponsored by go2HR, BC’s tourism human resources association, and was presented as part of the 2017 Tourism Industry Awards hosted by Destination British Columbia.
The Employees First Award recognizes a British Columbian tourism industry employer who has upheld high standards of excellence in human resources and people management practises. Landsea Tours & Adventures operates on the philosophy to “hire for personality and train for skill.” With their initial 12-week “Blue-Star Certified” in-house training program ensures guides are prepared for their tours, encompassing Class 2 driver training and licensing two weeks of customer service, and support in building their tour repertoire. The training continues with spot training and driver refreshers every six months. In addition, Landsea focuses on a family-like company culture and shared values for their employees. They hold monthly social events, birthday celebrations and seasonal parties, and encourage a strong work/life balance.
As a result, Landsea Tours enjoys an employee retention rate of 75 percent. They have seen continuous year-over-year growth and their number of employees is also up 17 percent since 2015. Following-up with a 92 percent guest satisfaction on TripAdvisor, Landsea boasts the reputation of the best mini-coach company in Vancouver.
The Canadian Tourism Signature Experiences are a curated collection of innovative travel experiences designed to encourage visitors to keep exploring Canada. As diverse as Canada itself, businesses coast to coast introduce the best of Canada – and what Canadians have to offer, from urban gems to wilderness adventures.
Started in 1997 in the UK, Green Tourism developed and launched an assessment and certificate program to assist tourism businesses with improving their sustainability. Now a globally recognized award, Green Tourism allows for its partners to achieve a certified eco-label, while continuously examining ways to commit to more environmentally friendly operations.
The Best Brochure Awards are sponsored by the Association of Professional Brochure Distributors. The judges consist of various tourism industry representatives from around the world. They examine each brochure’s overall design, attractiveness, and ability to drive actions.
These awards recognize and reward tourism, hospitality and customer service employees who go beyond the call of duty.
Landsea Tours & Adventures
666 Burrard St Suite 500,
Vancouver, BC V6C 3P6
(604) 255 7272
(877) 669 2277
©2019 LANDSEA TOURS & ADVENTURES LTD. / SITE DESIGN + DEVELOPMENT BY TOURLABS CREATIVE
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