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General FAQ
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Are the prices in Canadian dollars?
Yes, our prices are listed in Canadian dollars. Please note, applicable taxes are added at time of checkout. There is also a small booking fee that is added during checkout.
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How do I pay for my tour?
We offer two ways of making a reservation! You can either call our office at 604.255.7272 or toll-free 1.877.669.2277 to speak to one of our friendly Guest Services Agents or you can book through our website. Either way, we accept all three major credit cards: Visa, MasterCard and American Express. If you’re looking to book for the following day, you will need to call our office directly.
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What is our cancellation policy?
You can book with confidence knowing that all 2021 daily sightseeing tours are fully cancellable up to 24-hours in advance of your tour. For groups of up to 10 people, a full refund will be provided when cancelled outside of 24 hours. Within 24 hours, the reservation will be completely non-refundable. For cancellations of groups of 11 or more, please call our Guest Services team directly for more information.
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When do we need to book by?
We recommend you book at least one week in advance. Most tours are available to book online up to 17 hours prior to the departure time. For last minute bookings, call our Guest Services Team who will be happy to check availability for you at 604.255.7272 or 1.877.669.2277.
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Are meals included?
Meals are not included in any of our tours. There are plenty of opportunities for you to purchase food during many of the stops you will make throughout the day. Feel free to also pack and bring your own snacks and lunch. We do not mind you eating on board any of our vehicles so you save your time to enjoy the stops!
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Are the tours weather dependant?
Our tours run rain or shine which is great because it rains an average of 168 days a year here in Vancouver. They don’t call our city “Rain City” for no reason! We promise that you will not melt in the rain and we even provide complimentary umbrellas for you to use for the duration of the tours. Regardless of the weather, we assure you that your day will be spectacular.
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Are the prices in Canadian dollars?